Help centre
Frequently asked questions
Find answers to common questions about the app, features, subscriptions and support to help you get started quickly.
How do I set up my account with the app?
Download the app, register with your email or mobile number and follow the in-app guide to complete your profile and link your account securely.
How can I cancel my subscription?
You can cancel anytime from your account settings. Once cancelled, your subscription remains active until the end of the current billing cycle.
How do I request a refund?
Refunds can be requested via the support section in your app. Our team reviews the request and processes it within 5 to 7 business days.
How do I get customer support?
Our 24/7 support team is available via in-app chat, email or phone to assist you with any issues or questions.
Is the app secure for employee data?
Absolutely. The app uses bank-level encryption and secure authentication protocols to protect all user and attendance data.
What are the advantages of using the app?
The app offers real-time tracking, analytics, secure data management, multiple user access and seamless integration with existing workflows.
Are there any special benefits from the app?
Yes. Users gain insights for smarter workforce decisions, priority support and optional feature upgrades for enhanced productivity.
Are discounts available for multiple users?
Yes, we offer special pricing plans for teams and businesses with multiple users. Contact support for details.
Will the app receive updates on the basic package?
Yes, all packages receive regular updates, bug fixes and security improvements to ensure a smooth experience.
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Manage your workforce on the go
Download the SHIFTCLOCK AI app to clock in with face recognition, view rosters, request leave and stay in sync with your team, wherever work happens.
